THE ELITE SUPPORT DIFFERENCE

WHAT IS ELITE SUPPORT?

Elite Support provides rapid diagnosis, responsive turnaround and quality, consistent communication, robust parts availability and superb customer service; all provided by a highly-trained staff.

EXPRESS ASSESSMENT

All Elite Support Certified locations participate in Express Assessment, which means within 2 hours of service write-up the dealer will communicate primary diagnosis, check parts availability and provide an estimate of cost and repair time.

MAXIMIZING UPTIME

The ultimate goal of the Elite Support Network is maximizing vehicle uptime. Every Elite Support Dealership must be re-certified annually to ensure you experience a consistent, higher standard with every visit across our Dealer Network.

ROBUST PARTS AVAILABLE

Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Mission Critical, our data-driven stocking program, ensures that the parts you need are never far away.

BEST-TRAINED TECHS

Our technicians receive continual training from the experts at Freightliner. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.

CONTINUOUS IMPROVEMENT

Every Dealership earning the Elite Support certification must meet 129 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a continuous Improvement Coordinator.

EXCEPTIONAL AMENITIES

We know that when we service your vehicle, we’re servicing your business. Elite Support Certified dealer believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.